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(1)    Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in England and Wales irrespective of your geographical location.

This policy does not affect your statutory rights. 

2)    Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)    we receive the returned product within 30 days following the date of purchase of the product;   

(b)    the returned product is unused, in its original unopened  packaging  with any seal or shrink wrap intact with any labels still attached and otherwise in a condition enabling us to sell the product as new;

(c)    You comply with the returns procedure set out below; and none of the exclusions set out below apply.

(3)    Returns procedure

In order to take advantage of your rights under this returns policy, you must:    

•    Notify us by email or telephone of any missing items or damages from your order within two days of receiving your delivery            

•    Products returned under this policy must be sent by recorded delivery to:

R&R Trophies Ltd
70 High Street
GU47 8ED

You will be responsible for paying postage costs associated with returns under this policy.

(4)    Exclusions

The following kinds of products may not be returned under this policy:

•    Any product made to order

•    Any product made to your specification

•    Any trophies, awards, or items that have been engraved or printed

•    Gift vouchers

(5)    Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges, excluding the costs of returning the product to us, and less 25 percent re-stocking charge.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your returned products

(6)    Improper returns

Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:

•    We will not refund or exchange the product;
•    We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product;
•    If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7)     Our details

The full name of our company is; R&R Trophies Limited

We are registered in England & Wales
Company Number: 04804086
VAT number: 413 9625 52

Our Registered Office is:

Forest Lodge
Forest Road
GU22 8NA

Our Business address is;

70 High Street
GU47 8ED

You can contact us by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Last Updated on Tuesday, 05 July 2016 13:29


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